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FAQs

I ordered 2 items and I received only one?

When you order multiple items they sometimes will be shipped separately. You may receive one item before the next. So don't worry all items will get to you.

If the package is delivered separately, you will get a tracking code for every single one item that you have bought.

 

Do you ship worldwide?

Yes, we do.

 

Can I change my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You can change your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

 

What does being processed mean? 

We have received your order and are printing/ quality checking and are preparing your order for shipment. If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more. 

 

I placed an order but I did not receive a confirmation email.

Check your SPAM folder to see if your confirmation email was sent there.

 

What should I do when I messed up my shipping address? Can I change it?

If this happens to you, just email us as soon as you can and we MIGHT be able to care for it. However, we can't make any promises. If your order has already been shipped, take heart. We'll still try to make it right.

 

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! 

 

My tracking number doesn't work.

If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS tracking site.

 

Tracking showing little or no movement.

You can check the status of your order via our tracking page here.

It is often the case that items appear to be 'stuck' and don't show any movement for several days or longer. This is normal and usually means that parcels are passing through customs or security checks.

Please also be aware that our tracking information is ultimately provided by the carriers themselves. Whilst this is normally up to date, we have found that especially at busy periods this isn't always the case and tracking information can sometimes lag behind. 

 

What payment methods do you accept?

We accept credict cards such as Visa, Mastercard, American Express, Discover, JCB, Diners club but also Paypal. If you choose Paypal, you will be redirected in the Log in page and after reviewing the amount you can complete the transaction by clicking "Pay Now".

 

What's your refund/returns policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.